A request for return can only be raised post 24 hours of receipt of product. All return requests must be received within 7 days of delivery. To return a product, view the order details in - My Account > Orders> Select Product > Return. Once the request is processed, the return order will be picked up from the address provided by you while placing the return request.
Please provide your product details and the reason for your return, so we can keep improving your shopping experience. Once your return request has been generated, we’ll send you a confirmation via SMS and email.
Most items are eligible for returns (and refunds), except for personal use items such as masks, swimwear, innerwear ( boxers, briefs, trunks, vest, pyjamas), sunglasses, Deodorant, fragrances, socks, and jewellery. All refundable items should be unused, intact and in their original packaging (labels, tags, boxes)
In case a customer wishes to return a delivered item, a video of the customer receiving the packet and opening it to reveal the damaged product is mandatory. No returns will be processed without video proof.
The refund will be processed post quality inspection of the product(s). This may take 5-7 working days post receipt of goods at our fulfilment centre.
If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.
If you had opted for pay on delivery at the time of purchase, you have the option to receive your refund via credits into your website account, or an account refund via a link.
To select your preferred mode of refund, please go to My Account> Orders> Select the product/s > Select ‘Cancel’ or ‘Return’. You will be directed to a page where you can select the preferred way for initiating a refund.
Please Note: Refunds are not processed on bank holidays, Sundays and non-working alternate Saturdays.
For pre-paid orders, you can choose to receive the refund back to the payment source account, where the payment was made from, or you can receive the refund as credits in your website account, which can be used for future transactions.
To select your preferred mode of refund, please go to My Account> Orders> Select the product/s > Select ‘Cancel’ or ‘Return’. You will be directed to a page where you can select the preferred way for initiating a refund.
